GENERAL TERMS AND CONDITIONS 

1. Scope  

The following Terms and Conditions apply to all orders placed via our online shop. Our online  shop is for consumers only.  

2. Contractual partner, formation of contract, options for corrections  

The contract is concluded with BBA unlimited.  

By placing the products in the online shop, we make a binding offer on our part to enter into a  contract regarding those items. You may place our products in the shopping basket without  obligation and amend your entries at any time prior to submitting your binding order by using the  correction facilities that are provided for this purpose and explained during the ordering process.  The contract is formed by clicking on the order button which indicates your acceptance of our  offer concerning the products contained in the shopping basket. Once you have sent your order  you will immediately receive a confirmation via e-mail.  

3. Contract language, saving of the contract text  

The language(s) available for concluding the contract: English  

4. Delivery conditions  

Delivery costs  

Delivery costs are added to the product prices as displayed. Delivery charges are explained within  individual product offers.  

Delivery options  

We ship the products to the delivery address specified in the order process. We only dispatch  goods en route; pick up by the customer is not possible. We do not deliver to a "Packstation".  

5. Payment  

The following payment methods are basically available in our online shop. 

Credit Card  

You provide your credit card details during the ordering process. Your card will be charged  immediately after placing your order.  

PayPal  

In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie,  S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with  PayPal, legitimise yourself with your access data and confirm the payment instruction. The  payment transaction will be processed by PayPal after placing the order. You will receive further  instructions during the ordering process.  

PayPal may offer registered PayPal customers further payment modalities in the customer  account selected according to its own criteria. However, we have no influence on the offering of  these modalities; further individually offered payment modalities affect your legal relationship with  PayPal. You can find more information on this in your PayPal account.  

6. Retention of title 

The products shall remain our property until full payment is made.  

7. Damage during delivery  

If the goods are delivered with obvious damage caused during delivery, please report the defect  to the carrier and notify us without delay. Failure to make a complaint or to make contact does not  in any way affect your legal rights or the enforcement of such rights, notably your warranty rights.  However, in doing so you help us to assert our own claims against the carrier or transport insurer.  

8. Warranty and guarantees  

8.1 Liability for defects  

We are under a legal duty to supply products that are in conformity with this contract.  

The statutory guarantee provisions (liability for defects) shall apply. With respect to consumers,  statutory warranty rights governed by the law of the country where the consumer has his habitual  residence shall apply. Information on any additional guarantees and their precise conditions that  may apply can be found next to the product and on specific information pages in the shop, if  applicable. Complaints can be  

submitted by consumers and businesses to our contact details given in the supplier identification.  

When you exercise your warranty rights and we deem it necessary to receive the goods back in  order to examine your complaint, you must send back the goods at our cost to the address  provided for this purpose. We are committed to respond to any complaint immediately, but no  later than within 14 days of its submission.  

8.2 Guarantees and customer service  

Information on any additional voluntary guarantees that may apply and their exact conditions can  be found with the product and on special information pages in the online shop, if applicable.  

9. Liability  

We shall in any case be liable without limitation for claims due to damages that have been caused  by us, our legal representatives or legal agents 

• for injury to life, limb or health 

• for deliberate or grossly negligent breach of duty  

• for guarantee commitments, where agreed 

• towards consumer. 

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the  time of contract conclusion.  

10. Online dispute resolution  

The European Commission provides a platform for online dispute resolutions (ODR) which can be  accessed at https://ec.europa.eu/consumers/odr/. In order to settle disputes arising from a  contractual relationship with a consumer or from whether such a contractual relationship exists at  all, we will participate in dispute settlement proceedings before a consumer dispute resolution  body. Consumers can contact their national European Consumer Centre in this regard. The  respective contact details of the individual ECCs can be found at https://www.evz.de/en/ alternative-dispute- resolution/adr-in-europe/.