Skip to main content

PRIVACY POLICY 

The contact details of the website operator can be found in the legal notice page.

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.  

1. Access data and hosting  

You can visit our websites without providing any personal information. Each time you access a website, the web server only automatically saves a so-called server log file, which contains, for  example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access.  This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in accordance with Art. 6 (1) (f) GDPR. All access data is only processed for as long as is necessary to achieve the above-mentioned  processing purposes. All access data are deleted no later than thirty days after the end of your visit on our website.  

2. Data processing for the purposes of processing the contract, establishing contact  2.1 Data processing for the purposes of performing the contract  

For the purpose of performing the contract (including enquiries regarding the processing of any  existing warranty and performance fault claims as well as any statutory updating obligations) in  accordance with Art. 6 (1) (b) GDPR, we collect personal data if you provide it to us voluntarily as  part of your order. Mandatory fields are marked as such, as in these cases we necessarily need  the data to process the contract and we cannot send the order without their specification. Which  data is collected can be seen from the respective input forms.  

Further information on the processing of your data, in particular on the forwarding of the data to  our service providers for the purpose of order, payment and shipping, can  

be found in the following sections of this privacy policy. After complete processing of the contract,  your data will be restricted for further processing and deleted after expiry of the retention periods  under tax and commercial law in accordance with Art. 6 (1) (c) GDPR, unless you have expressly  consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the  right to use data beyond this, which is permitted by law and about which we inform you in this  privacy policy.  

2.2 Customer account  

Insofar as you have given your consent to this in accordance with Art. 6 (1) (a) GDPR by deciding  to open a customer account, we will use and store your data for the purpose of opening the  customer account as well as for further future orders on our website. Deletion of your customer  account is possible at any time and can be done either by sending a message to the contact  option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have  expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform  you in this privacy policy. 


2.3 Establishing contact  

As part of our customer communication, we collect personal data in order to process your  enquiries in accordance with Art. 6 (1) (b) GDPR if you voluntarily provide us with this data when  contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as in these  cases we necessarily need the data to process your enquiry. Which data is collected can be seen  from the respective input forms. After your enquiry has been fully processed, your data will be  deleted unless you have expressly consented to further use of your data in accordance with Art. 6  (1) (a) GDPR or we reserve the right to use data beyond this, which is permitted by law and about  which we inform you in this privacy policy.  

3. Data processing for the purposes of shipment  

We forward your data to the shipping company within the scope required for the delivery of the ordered goods according to Art. 6 (1) (b) GDPR.  

Data transmission to a shipping provider for the purpose of shipment notification  

Provided that you have given us your explicit consent, during or after your order, we will forward  your e-mail address in accordance with Art. 6 (1) (a) GDPR to the selected shipping provider in order to enable them to contact you for the purpose of shipment notification or coordination prior  to shipment.  

This consent may be withdrawn at any time by sending a message to the contact information described in this privacy policy or directly to the shipping provider using the contact address listed below. After consent withdrawal, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we have reserved the right to  use your data for other purposes which are permitted by law and about which we inform you in  this privacy policy.  

DPD Deutschland GmbH  

Wailandtstraße 1 

63741 Aschaffenburg  

Germany  

United Parcel Service Deutschland S.à r.l. & Co. OHG  

Görlitzer Straße 1 

41460 Neuss 

Germany  

General Logistics Systems Germany GmbH & Co. OHG  

GLS Germany-Straße 1 - 7 

DE-36286 Neuenstein 

Germany  

DHL Paket GmbH  

Sträßchensweg 10  

53113 Bonn  

Germany  

Hermes Germany GmbH  

Essener Straße 89  

22419 Hamburg  

Germany  

4. Data processing for the purposes of payment  

As part of the payment process in our online shop, we work together with these partners:  technical service provider, credit institution, payment service provider.

4.1 Data processing for the purposes of transaction processing  

Depending on the selected payment method, we forward the data necessary for processing the  payment transaction to our technical service providers, who act for us on the basis of processing on our behalf or to the authorised credit institutions or to the selected payment service provider insofar as this is necessary for the payment process. This serves the fulfilment of the contract  according to Art. 6 (1) (b) GDPR. In certain cases, payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via technical  solution within the ordering process. In this respect, the privacy policy of the respective payment  service provider applies. If you have any questions about our payment processing partners and  the basis of our cooperation with them, please use the contact option described in this privacy  policy.  

4.2 Data processing for the purposes of fraud prevention and optimisation of our payment  processes  

We may forward other data to our service providers, which they use for the purpose of fraud prevention and to optimise our payment processes (e.g. invoicing, processing of contested payments, accounting support) together with the data necessary to process the payment as our  processors.  

This serves to safeguard our legitimate interests in fraud prevention or an efficient payment management in accordance with Art. 6 (1) (f) GDPR that are overriding in the process of balancing  of interests.  

5. Marketing via E-mail  

Email newsletter wit subscription, newsletter tracking with separate consent  

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent according to Art. 6 (1) (a) GDPR, using the data required or disclosed by you separately  for this purpose.  

You can unsubscribe from the newsletter at any time. This can either be done by sending a message to the contact option described in this privacy policy or via a link provided for this  purpose in the newsletter. After unsubscribing, we will delete your e- mail address from the list of recipients, unless you have expressly consented to the further use of your data according to Art. 6  (1) (a) GDPR or we have reserved the right to use your data for other purposes that are permitted  by law and about which we inform you in this privacy policy.  

If you have additionally given us your consent in accordance with Art. 6 (1) 1 a GDPR to analyse  our newsletter, we will also analyse your interaction with our newsletter by measuring, storing and evaluating opening rates and click-through rates for the purpose of designing future newsletter  campaigns ("newsletter tracking").  

For this evaluation, the emails sent contain single-pixel technologies (e.g. so-called web beacons, tracking pixels) that are stored on our website. For the evaluations, we link the following  "newsletter data" in particular  

• the page from which the page was requested (so-called referrer URL),  

• the date and time of the request, 

• the description of the type of web browser used, 

• the IP address of the requesting computer,  

• the e-mail address, 

• the date and time of registration and confirmation  

and the single-pixel technologies with your e-mail address or your IP address and, if applicable, an individual ID. Links contained in the newsletter may also contain this ID. 

Unsubscribing from newsletter tracking is possible at any time and can be done either by sending a message to the contact option described or via a link provided for this purpose in the  newsletter.  

The information is stored for as long as you are subscribed to the newsletter.  

The newsletter is sent to you by our service provider who processes data on our behalf and to whom we disclose your email address. If you have any questions about our service providers and  the basis of our cooperation with them, please use the contact option described in this privacy  policy.  

General information 

6. Cookies and further technologies  

In order to make visiting our website attractive and to enable the use of certain functions, to  display suitable products or for market research, we use technologies on various pages, including  so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing  your browser (so-called session cookies). Other cookies remain on your end device and enable us  to recognise your browser during your next visit (persistent cookies).  

Protection of privacy for terminal devices  

When you use our online services, we use technologies that are absolutely necessary in order to  provide the telemedia service you have expressly requested. The storage of information in your terminal device or access to information that is already stored in your terminal device does not  require consent in this respect.  

For functions that are not absolutely necessary, the storage of information in your terminal device  or access to information that is already stored in your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the  respective settings in your terminal device.  

Any downstream data processing through cookies and other technologies  

We use such technologies that are strictly necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies are used to collect and process IP  addresses, time of visit, device and browser information as well as information on your use of our website (e.g. information on your preferences). This serves to safeguard our legitimate interests in  an optimised presentation of our offer that are overriding in the process of balancing of interests.  

You can find the cookies settings for your browser by clicking on the following links:  Microsoft EdgeTM / SafariTM / ChromeTM / FirefoxTM / OperaTM  

If you have consented to the use of the technologies in accordance with Art. 6 (1) (a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in  the privacy policy.  

How can I configure the cookie settings of my browser?  

Each browser is different in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for each browser under the following links: 

Microsoft EdgeTM / SafariTM / ChromeTM / FirefoxTM / OperaTM  

What types of cookies are being used? 

Functional cookies: These cookies are used for certain features of our website, e.g. to improve the website’s navigation, or deliver to you customised and relevant information (e.g. ads that  match your interests).  

Targeting cookies: These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed  ads to your interests.  

Marketing Cookies: These cookies record information about your visit to the website, previously viewed pages and links you clicked. We use this information to tailor our website and displayed ads to your interests.  

Analytical / performance cookies: These cookies enable collecting anonymised data about user behaviour on our website. We analyse them e.g. to improve the functionality of our website and recommend you products that will be interesting to you.  

Essential cookies: These cookies are necessary to enable you to use our website. This includes e.g. cookies that enable you to log into the customer area or add items to your shopping cart.  

7. Contact options and your rights 7.1 Your rights  

Being the data subject, you have the following rights according to:  

• art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein; 

art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;  

• art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required  

- to exercise the right of freedom of expression and information;  

- for compliance with a legal obligation; 

- for reasons of public interest or 

- for establishing, exercising or defending legal claims;  

• art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as - the accuracy of the data is contested by you; 

- the processing is unlawful, but you refuse their erasure; 

- we no longer need the data, but you need it to establish, exercise or defend legal claims,  or 

- you have lodged an objection to the processing in accordance with art. 21 GDPR; 

• art. 20 GDPR, the right to receive your personal data that you have provided to us in a  structured, commonly used and machine-readable format or to request its transmission to  another controller;

• art. 77 GDPR, the right to complain to a supervisory authority . As a rule, you can contact the  supervisory authority at your habitual place of residence or workplace or at our company  headquarters.  

Right to object  

If we process personal data as described above to protect our legitimate interests that are  overriding in the process of balancing of interests, you may object to such data processing with  future effect. If your data are processed for direct marketing purposes, you may exercise this right  at any time as described above. If your data are processed for other purposes, you have the right  to object only on grounds relating to your particular situation.  

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing  which override your interests, rights and freedoms or for the establishment, exercise or defence of  legal claims. 

This does not apply to the processing of personal data for direct marketing purposes. In such a  case we will no longer process your personal data for such purposes.  

7.2 Contact options  

If you have any questions about how we collect, process or use your personal data, want to  enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in  our supplier identification.